• All consultations are by appointment only.
• Requests for 'On the day' appointments will be triaged by a GP who will call you back to discuss your medical needs.
• You may be offered an appointment with a practice nurse or MDT member if appropriate.
• An appointment is for one person only.
• Patients with more than one issue to discuss should book a double appointment to ensure that appropriate consultation can take place. Otherwise, patients may be asked to book another appointment at a later date.
• Urgent cases will be seen on the day but we may not be able to offer a choice of doctor or time.
• Please note a GP surgery receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as fast as possible.

In order to do this, they need to ask you questions about why you need to see a Doctor, often they might be able to get you a nurse appointment faster.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor will telephone you before any visit to assess the most medically appropriate action. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

It is important that you inform the reception staff if you are unable to attend your appointment as soon as possible preferrably at least 24 hours in advance, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We have a texting service which would allow for reminders regards flu clinics etc and which may be used for contact for appointments rather than by mail to speed up services.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.